FAQ’s

❓ Frequently Asked Questions (FAQs)

🚚 Shipping & Delivery

Where do you ship?
We currently ship within the United States only.

Where do orders ship from?
All orders are shipped from our U.S.-based fulfillment centers to ensure fast and reliable delivery.

How long does delivery take?
Orders typically arrive within 3–5 business days after shipment.

How long does it take to process my order?
Orders are usually processed within 1–2 business days before shipment.
Orders placed on weekends or public holidays are processed on the next business day.

Will I receive a tracking number?
Yes. Once your order ships, a tracking number will be sent to you via email.

What if my order is delayed?
While we do our best to meet estimated delivery times, delays may occur due to carrier issues, weather conditions, or peak seasons. If your order appears significantly delayed, please contact our support team for assistance.

📦 Orders & Payments

Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible.
Once an order has shipped, changes or cancellations may no longer be possible.

What if I entered the wrong shipping address?
Please contact us immediately. If the order has already shipped, we may not be able to update the address.

What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.

Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your credit card details.

🎁 Products & Usage

Who are your products designed for?

  • Sunglasses & gifts: Recommended for children ages 3 and up

  • Craft kits: Recommended for children ages 6 and up

Are your products safe for children?
Our products are designed for their intended age groups. However, adult supervision is required during use, especially for craft kits.

Do craft kits contain small parts?
Yes. Some craft kits may include small components.
⚠️ Warning: Contains small parts. Not suitable for children under 3 years.

Can adults use your products?
Absolutely. Many adults enjoy our products as gifts, creative activities, or family projects.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, subject to our return conditions.
👉 Please review our Returns & Refund Policy page for full details.

How long does it take to receive a refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
👉 Full details are available in our Returns & Refund Policy.

📩 Support & Contact

How can I contact customer support?
You can reach us via our Contact Us page. Our support team typically responds within 24–48 business hours.

What are your customer support hours?
Monday to Friday, 9:00 AM – 5:00 PM (EST), excluding public holidays.

🔐 Privacy & Data

How is my personal information used?
Customer information is used only to process orders, provide support, and improve our services.
👉 For more details, please review our Privacy Policy.